Returns & Exchanges

At LUXO, we are committed to ensuring your complete satisfaction with every luxury purchase. If your selection does not meet your expectations, we offer a seamless 30-day return and exchange policy for all unworn items in their original packaging.

1

Initiate Your Request

Log into your LUXO account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Package Your Items

Carefully place the items in their original designer box with all tags attached and include the printed return authorization form inside the package.

3

Drop Off or Collection

Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a complimentary home collection through our portal.

4

Quality Inspection & Refund

Once our atelier receives and inspects your return, your refund or exchange will be processed within 5 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing